winbaj Privacy Policy

winbaj ("we", "our", "platform") is committed to providing a safe and reliable online betting and casino experience for users in Bangladesh. This privacy policy applies to use of the winbaj.lat website and explains how we collect your personal information, what we use it for, who we share it with, and how we keep it secure.

By using our platform, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services. We may update this policy from time to time — if changes are made, we will post a notice on the website and update the "Last Updated" date.

winbaj strictly uses SSL encryption to keep your information secure. Our goal is to create a transparent, trustworthy, and fair play environment where you can enjoy games with peace of mind.

1 What Information We Collect

When creating an account and using our services at winbaj, we may collect the following types of information:

• Identity Information: Your full name, date of birth, and verification information related to your national identity document.
• Contact Information: Email address and mobile number.
• Financial Information: Transaction details — deposit and withdrawal amounts, payment methods (bKash, Nagad, Rocket, Upay, bank transfer).
• Device and Browser Information: IP address, browser type, operating system, and device identifiers.
• Gaming Activity: Betting history, game type preferences, bonus usage, and participation in tournaments.
• Cookie and Tracking Data: Website browsing behaviour, preferred pages, and session duration.
• Support Conversations: Information provided during contact via live chat or email.

2 How We Collect Information

We collect your information in several ways:

• Direct Collection: When you fill in registration forms, log in, process deposits or withdrawals, and contact support.
• Automatic Collection: Through cookies, web beacons, and similar technologies when you browse our website.
• From Third Parties: Necessary information from payment processors and identity verification service providers.

3 Purpose of Using Your Information

winbaj uses your information for the following purposes:

• To create, verify, and manage your account.
• To process transactions — ensuring deposits, withdrawals, and bonus payments are completed.
• To apply responsible gaming policies and complete age verification (21+).
• To prevent fraud, combat money laundering, and ensure platform security.
• To provide technical support, resolve account issues, and improve user service.
• To send personalised promotions and offers — but only if you have given your consent.
• To meet legal obligations and satisfy the requirements of regulatory authorities.
• To analyse website performance and improve the user experience.

4 Sharing and Disclosure of Information

winbaj never sells your personal information. We may share information only in the following limited circumstances:

• Payment Processors: The minimum information necessary to complete bKash, Nagad, Rocket, Upay, or bank transfer transactions may be shared with transaction partners.
• Identity and Age Verification Services: With trusted third parties to confirm your age and identity.
• Technology Service Providers: Cloud hosting, cybersecurity, and analytics services — who work on behalf of winbaj and adhere to the same privacy standards we do.
• Legal Obligations: Information may be disclosed in accordance with applicable law in response to court orders, lawful requests from law enforcement, or regulatory authority investigations.
• Business Transfers: In the event of a merger or acquisition — we will provide advance notice in such situations.

Outside of the above circumstances, we do not share your information with third parties.

5 Cookie Policy

The winbaj website uses cookies and similar technologies. Cookies are small text files that your browser receives from our server and stores on your device.

• Essential Cookies: Used to keep login sessions active and ensure core functionality.
• Functionality Cookies: Remember your language preferences and settings.
• Analytics Cookies: Analyse website traffic and usage patterns — this information is used to improve our services.
• Marketing Cookies: May be used to show relevant promotional content, but only with your consent.

You can manage cookies from your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Security Measures

To protect your privacy, winbaj has put multiple layers of security in place:

• SSL Encryption: Every connection is encrypted using SSL/TLS technology — third parties cannot read your data during transfer.
• Secure Server Infrastructure: Data is stored in a secure and controlled environment.
• Access Controls: Only authorised staff can access your information for specific, necessary purposes.
• Regular Security Audits: Regular security assessments are conducted to detect and prevent cyber threats.
• Two-Factor Authentication: Two-factor authentication is available for additional account security.

However, no organisation can guarantee complete security over the internet — while we are committed to the highest level of protection, you are advised to keep your account password private and use trusted networks.

7 Data Retention Period

We retain your information only for as long as necessary:

• All account-related information is retained for as long as your account remains active.
• Financial transaction records may be kept for a defined period after account closure in accordance with legal obligations.
• Information related to fraud prevention and anti-money laundering is retained in compliance with applicable regulations.
• If you withdraw your marketing consent, the relevant information is deleted within an appropriate timeframe.

8 Your Rights

As a winbaj user, you have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Correction: You can request that incorrect or outdated information be updated.
• Right to Erasure: You can request that your information be deleted in certain circumstances — however, it may not be possible to delete all information due to legal obligations.
• Right to Object to Processing: You can request to stop marketing communications at any time.
• Right to Portability: You can request that your information be provided in a structured format.

To exercise these rights or submit any information-related request, please contact our support team.

9 Protection of Minors' Information

winbaj is strictly not intended for anyone under the age of 21. We do not knowingly collect or store information from any person under the age of 21. Age verification is mandatory at the time of registration. If a minor's information reaches us for any reason, it will be deleted immediately and the associated account will be closed.

10 Third-Party Links and Services

winbaj may provide access to certain third-party platforms such as payment portals or verification services. These third parties have their own privacy policies and winbaj is not responsible for their data practices. We recommend that you read the privacy policy of any third-party site before using it.

11 Changes to the Privacy Policy

winbaj may change, revise, or update this privacy policy from time to time. For any significant changes, we will:

• Post a clear notice on the website.
• Notify registered email addresses about the changes.
• Update the "Last Updated" date at the top of this page.

Continuing to use the platform after an update will be taken as acceptance of the revised policy. We therefore recommend checking this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available on the website

We take all complaints seriously and do our best to resolve them as quickly as possible. Your privacy is our highest priority.